Synchrony Financial Credit Card Complaint

Closing/Cancelling account

Synchrony Financial Credit card department,

Closing/Cancelling account Kentucky

I have had an excellent credit history with my Old Navy account with Synchrony Bank, and they sent me a letter one year ago lowering my limit due to a low credit score. Then they sent a letter now closing my account, saying they decide to close it due to my negative reports on my credit report and too many accounts. I have not given them permission to continually check my credit report like that. AND, my card has been at a - balance, paid off, for at least three months.

Synchrony Financial customer in Kentucky
Jan 24, 2017

* Source: CFPB Complaint Database

Synchrony Financial response to complaint:
Closed with explanation

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How Synchrony Financial handles Closing/Cancelling account complaints

Created with Highcharts 4.2.3Synchrony FinancialClosing/Cancelling accountSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageClosing/Cancelling accountSource: Consumer Financial Protection Bureau

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