Citibank Credit Card Complaint

Citibank Credit card department,

Louisiana

My wife and I have a Citi Double Cash account opened in - -. In early - - a payment for the full balance was sent to Citibank. Payment was negotiated by Citibank on - -. We have the cancelled checks, one of which is attached. Then I began to get non-payment notices. We called to inquire. On the - agent we talked to, we were told that payment was applied to an old account in my wife 's name that should have been closed a long time ago. They refused to send us a bill on the old account and refused to redirect the entire payment to the Double Cash account. They finally agreed to redirect that portion of the payment over the balance of the old account to the new account. However, I can not verify that this was done because my access to the website on my Double Cash account is blocked with a page saying payment is over due. Citibank had absolutely no authority from us to redirect payment and had no authority to re-open an old card in my wife 's name.