Enova International, Inc. Consumer Loan Complaint

Enova International, Inc. Consumer Loan department,

Installment loan Managing the loan or lease Tennessee

On several occasions as a borrower, I have attempted to call both the local and head offices of this company, CashNetUSA, to find out what my balance was. I may have done this within just a few days of my last payment, but was told that information was not available to me. I would have to wait until the close of the next billing cycle in case there are " changes. '' I argued that there are changes all the time to the balances in my checking account, and the bank has no problem making those real-time immediate updates. During - of my inquiries, when I wanted to know what my balance would be in about - weeks from that date IF I did NOT use my flex loan amount to take out any funds from my account. I could not be provided that information either, but evidently the representative was slightly rattled and " almost ' '' told me what my balance would be on that date if n further transactions occurred.


What was the purpose, I wanted to know, in this " - '' the company kept from it 's customers? As I saw it, the customer had the right AT ALL TIMES to know what their actual balance was. I got nowhere on any of my attempts and so I am brining my complaint to you. Frankly, I think CashNetUSA is taking liberties with the funds of its customers, but with so little forward and backward account documentation to go on, it is hard to tell. Is that perhaps, by design??