Synchrony Financial Credit Card Complaint

Transaction issue

Synchrony Financial Credit card department,

Transaction issue Colorado

My payment was sent on -/-/2016 the payment was sent with tracking. The tracking number is - and confirms the payment was received by Synchrony on -/-/2016 at -. The check was drawn from our title company under check # - is in the amount of - that should have paid the card in full. Synchrony has taken the stance that they ca n't find it and it 's my problem and not theirs even though I have provided them with the tracking and check information.

Synchrony Financial customer in Colorado
Jan 17, 2017

* Source: CFPB Complaint Database

Synchrony Financial response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3Synchrony FinancialComplaint HistoryComplaints1/20163/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20172/20173/20170246810Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Synchrony FinancialTransaction issue51.1%36.2%12.8%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageTransaction issue0.1%5.4%3.9%3.8%0.7%26.8%58.9%0.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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