I.C. System, Inc. Debt Collection Complaint

I.C. System, Inc. Debt collection department,

Other (i.e. phone, health club, etc.) Cont'd attempts collect debt not owed Debt was paid California

To whom it may concern, We have been in an on going dispute with - since -/-/- which has resulted in a wrongful collection debt that has affected my fathers - Security Clearance. - has wrongfully sent our account into default despite several of my personal attempts to clear the account based on my cancellation of services request back in -/-/- which I personally requested on several more attempts to listen to the call recordings of every person I 've spoken to within the company in attempt to prove my request of cancellation ( " this call may be recorded for monitoring purposes '' ). - has continued to charge us for services well into the -/-/- year for services in which we cancelled and have severely failed to provide reasonable definition as to why we were being charged. I have spoken to several - members of " customer service, accounts receivable and collections ''


I have attached a notice from - showing the start of service and also receipts for " un-returned '' equipment from the UPS Store. I 've asked on numerous occasions to speak to a manager in attempts to resolve the issue and was never able to reach a single one. Each representative " assured '' they showed no reason for debt and each " assured '' they submitted for a reverse of charges. That never happened and I was never contacted to provide proof. We believe we were never given a fair attempt to resolve this before being sent to collections and again, despite SEVERAL attempts. I have the names of - representatives for most attempts to clarify the reason for debt and in attempt to provide proof of my rightful recordings of saying such cancellation was never given. POOR, POOR, Customer Service on -.