Wells Fargo & Company Bank Account Or Service Complaint

Checking account Account opening, closing, or management

Wells Fargo & Company Bank account or service department,

Checking account Account opening, closing, or management Missouri

-/-/2016 I closed - of my Wells Fargo accounts. - closed without issue and I had a pending charge on - so I had to wait for it to clear before I could close it. The charge went through and I called back and closed the account. I assumed that was the end of it. Several months later I received a collections notice for $210.00 from Wells Fargo for the account. I called Wells Fargo and they told me to file a claim and they would look into getting it reversed. 3 weeks later I received an email saying that I should consider the matter closed. I figured that was the end of it then I received yet another collection notice from Wells Fargo for $210.00. There was a charge from - that was auto pay and I had forgotten about it. Once I got the collection notice I cancelled my membership to - and I was told over and over by the people at Wells Fargo Customer Service that they would just reverse the fees and call it even. I assumed that was what they were going to do but they are coming after me to $210.00 worth of fees for an account I was under the impression was closed -/-/2016. I am being told by WF Customer Service now that they ca n't do anything and that I will just have to pay it.

Wells Fargo & Company customer in Missouri
Jan 11, 2017

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

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