California Business Bureau, Inc. Debt Collection Complaint

California Business Bureau, Inc. Debt collection department,

Medical Communication tactics Used obscene/profane/abusive language California

I was served a law suit for a medical bill. My wife and I found money to use to settle this bill we had allowed to go delinquent. My wife called into the agency to attempt to settle the dept. The company took her payment information and told her that they would withdraw the lawsuit. I later called in to request verification in writing that if we paid the debt with them the lawsuit would be removed. The agent, - -, proceeded to become rude and question why i would allow my wife to proceed if i disagreed. I then told him i was uncomfortable with the deal multiple times and he kept interrupting and repeating what i was saying. He then offered to cancel the payment and allow us to start over. When I said I wanted that option he became ever ruder and combative. I told him all i wanted was to settle the debt and i was not comfortable. We then ended the call with him cancelling the payment.


the debt in full. I told him I wanted to know if i could settle with a lump sum payment and he said i could call back and work it out with - -. I told him I did not want to work with - and that i was not comfortable. He proceeded to tell me i had to work with him and that he was the only person on my account. Not until I told him I would be filing a CFPB complaint did he let me know i could settle and that I could call back and speak with him. Their practice was deceptive, inappropriate, and unprofessional. I called in to pay my dept and take care of things and they treated me with disrespect. This company also mislead my wife and - strong armed her into a payment arrangement we could have never met. This was a clear care of bully mentality and this feels business as usual. As a person who works for a debt collection company I know how important it is to have a willing paying consumer ... this was inexcusable.