U.S. Bancorp Mortgage Complaint

Conventional fixed mortgage Loan modification,collection,foreclosure

U.S. Bancorp Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Utah

My complaint is kinda - parted. I first fell behind on my mortgage payment about a year ago. I received a chance to modify my loan, and I did qualify for the modification. I was put on a trial payment period of - months. I made the payments and then received the documents to start making my regular mortgage payments. I signed the documents and sent them back. I then awaited my information on my new mortgage. The next document I received was from a law firm saying that foreclosure proceedings would start. I contacted my lender and they said they had not received my documents. But my lender had not tried to contact me in any way, to tell me that. I then had to file bankruptcy to stop the foreclosure. I then started yet another modification with the same lender, I went through the process with them and was told I had qualified and my representative - would be sending me the info on yet another trial period. A week or so went by and I did not receive anything, so I tried to contact my representative and was told she was on leave and only she could send me those documents. By that time I had missed my first trial payment and my home would be put in foreclosure again. So at this point I have to try and modify my home yet again.

U.S. Bancorp customer in Utah
Jan 04, 2017

* Source: CFPB Complaint Database

U.S. Bancorp response to complaint:
Closed with explanation

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Contact U.S. Bancorp

http://www.usbank.com/
(800) 872-2657
[email protected]
800 Nicollet Mall Ste 200
Minneapolis MN 55402
U.S. Bancorp
U.S. Bancorp

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