Citibank Debt Collection Complaint

Citibank Debt collection department,

Credit card Cont'd attempts collect debt not owed Debt was paid Oregon

Staples Corp. sent my company to - for accounts that had been paid. They did not allow a reasonable period of time for us to respond with payment ; less than 15 business days, when we had discovered errors in their billing which warranted us to review closely the request. History : I promptly responded upon receipt and requested that our bookkeeper assist in researching stated past due accounts listed in an email dated for -/-/- from - - our assigned account representative by Staples. This email asked that I please assist with some invoices not paid in arrears. I assured - - that this concerning and we would research it and certainly pay outstanding balances. As the - I needed to be sure that nothing was overlooked. I did not receive any further communication from - -, instead I received another email from the collections department at Staples.


were not notified sooner, as we have been paying invoices received after those dates for balances owed. I asked what the process was on there end for notifications. Both our bookkeeper and I requested invoices to verify proof of purchases from Staples collection department on that same date of -/-/-. For the invoices outstanding - responded on -/-/- with most of the invoices requested. We did our due diligence and reviewed our accounts receivable/payable and I requested a printed check on -/-/- and it was printed on -/-/- for all outstanding invoices and some current invoices. Our bookkeepers mailed the check to me and it was signed and mailed to Staples. Less than 7 business days from Staples providing necessary information to validate charges. That check was deposited electronically on -/-/- by Staples. Further documentation to support the need for close scrutiny of balances as the - ( which they were informed of ), as mentioned above ; is that on -/-/- our bookkeeper provided proof to - of - invoices that Staples collection department had listed as being past due that had actually been previously paid. The check number and date were provided as well to assist them in correcting the incorrect information. On the same date of the deposit by Staples of -/-/- a letter was printed by - with a demand for payment. I responded in email to - - at - with verification after spending 1.5 hours of my time to pull proof of payment on all invoices listed on the demand letter. I also contacted - and spoke with - - (? ) providing her line by line the date for checks made and the amounts to pay balances that they had listed as past due and under collection and advised her that all accounts have been paid with exception of a current charge at the end of - - ( which I had already authorized payment of this morning, prior to this taking place ). I have made a verbal request for them to cease communication efforts on this matter and will be sending them via email a formal letter related to their claim # -. In the demand letter only - of the - listed balances had been past due ; of the past due amounts we had not received any invoices and was the stated reasoning to - behind our request to review copies. We promptly responded to all communications and paid as well after verifying that the balances were in fact outstanding. We had some reservations again after noting that we had paid in full for listed invoices that they were stating as past due from -/-/- and -/-/-.