Wells Fargo & Company Bank Account Or Service Complaint

Wells Fargo & Company Bank account or service department,

Savings account Deposits and withdrawals Georgia

- -, 2016 a Garnishment on a Financial Institution judgement was issued and served to my bank Wells Fargo, - -, 2016. The funds in my account were frozen. The funds in the account were Social Security benefits that are suppose to be exempted per the CFPB policy. - - I went to the bank and spoke to a banker along with the branch manager - -. We spent approximately 2 hours with Wells Fargo Legal Order Processing and Resolutions Team attempting to make them understand the CFPB requirements to no avail. We were told they were reviewing and would get back to us. - - I went back to the branch for the review outcome and was advised Legal Processing and Resolutions was closed on the weekend. The monies in the account were being held until - - to pay our mortgage. I became extremely stressed and sick at the news and was hospitalized for 5 days. After getting out of the hospital I received a call from the Wells Fargo banker stating she had received an email and the funds had been reversed and were in my account. Although still ill I went to the branch and was


accounts I have with Wells Fargo ) no refund was available. I went back to the - Wells Fargo branch - - and another email was sent from - - the branch manager to - - of the Wells Fargo Resolution Team. - - attempted to contact the Legal Team again and I was advised after waiting for approximately 1 hour I would need to check back. - - I received a call from - - regarding an email he had received from - -. She again stated the Social Security direct deposit was not refundable because I transferred it to my checking account, she wanted this case closed, she had already sent the check to the creditor, and if I had any disputes I have to go the creditor -. Wells Fargo garnished my Social Security benefits without reviewing the history of the balance in my account. The bank did not automatically protect my Social Security Benefits that were direct deposited into my Wells Fargo Savings account, has frozen all - of my accounts, and refuses to refund my Social Security benefits stating the funds were used because they were transferred from my Wells Fargo savings account to my Wells Fargo checking account. The monies were never withdrawn from the bank. In the middle of sending this complaint I received another call from - with Wells Fargo Legal Processing. They stated Wells Fargo had to send the monies to the creditor because they could not find a Social Security direct deposit into my savings account -. I advised her that Wells Fargo Security contacted me - - advising me my accounts had been compromised. I was told to change all account numbers, passwords, and PIN numbers. - rudely stated she could n't see my old account number - on her computer, the notes did n't state there was another account number, Wells Fargo could n't hold the check to do any research, they had to issue the check to the creditor because my Social Security could n't be confirmed. I advised her repeatedly that these are internal Wells Fargo issues that have nothing to do with the customer and that Wells Fargo had a responsibility to the customer and the CFPB. - repeatedly rudely over talked and double talked me. I asked for her supervisor and was referred to -, left message. Wells Fargo has made mistakes in the handling of the situation and refuses to correct or assume any responsibility for their error shifting the blame on weak excuses.