Bank of America Credit Card Complaint

Bank of America Credit card department,

Balance transfer fee North Carolina

I signed up for a Bank of America credit card on -/-/2016 specifically to roll over my balance from my - credit card. I decided getting cash back was better than airline miles accumulation ( too many needed for an air ticket ). Nowhere on the application, email sent to me, on the letters I received AFTER the 7 day period was the information about charging a fee for the rollover. I LOOKED!!! Because I knew that some cards charge and some do n't. I can send the confirming email, as well. No where was I informed that I would need to spend $180.00 to do this dis-service. I did this online, where I could check and doublecheck that there was no apparent fee. Perhaps hidden in very small print or buried deep in some multi-page disclosure, it might be there. But I sure did n't see it. I am screaming this : I CHECKED! When I transferred


on its phone system was the choice for " rollover '' or " transfer '' - everything else from " mortgage '' to " late fees. '' I kept saying to the automated voice, " I do n't know what fee ; get me to a rep '' After a long pause, I finally spoke to a - and later a - who said, " yes sometimes agent forget to tell you that. '' She offered to put in a request to reverse the fee - so it is possible. I kept telling her that I was not informed of a transfer fee. That we 99 % of the time pay off our - credit card in full each month and I do n't need a 0 % APR. Which she justified the 0 % as why they charge the 3 % transfer fee. Huh? In her tel/con I learned the figure " 3 % '' Why in the world would I pay $180.00 for a new credit card, when we pay off our credit card bills in full? Why would I agree to that? Why? My point is that NOWHERE is it CLEAR that I would get hit with such an amount. NO.WHERE. I asked for a supervisor who was UNHELPFUL and kept saying " This is a legitimate fee. '' He would not reverse it. I asked him : " Do you want my business or not? '' Between my husband and myself, we charge up to $ - a year on credit cards. He said I had to pay the fee. I cancelled the card that day. It is not right that BOA HID the transfer fee. UNDISCLOSED. The transfer fee info was NO WHERE in the application, in confirming e-mails, letters to me, in the card 's description, on the bill, in the phone conversation I had 1 week prior with a BOA rep when I asked about a charge on my on-line invoice. I wo n't pay that ridiculous fee. Why would I agree to that, when I was n't told/informed about it. If forced that means something important to me must be dropped. No wonder military service people have problems with BOA. I could have gone to any of the other competitors for a transfer free card. Sure wish I had. Paying BOA $180.00 for use of my money ... ... they should be paying me!