Amex Credit Card Complaint

Amex Credit card department,

Cash advance Massachusetts

To Whom It May Concern : On -/-/2016 I attempted ( unsuccessfully ) to withdraw ( drive-up ATM ) $300.00 from my American Express ( Serve ) credit card ( hereinafter AME- ) - via my local community bank retail branch ( - -, - - -, -, MA ). After correctly inserting my AME- Credit Card, entering correct PIN #, requesting $300.00 cash ( sufficient funds in account ) and agreeing to - - and AME- ATM transaction fee ( s ), the ATM locked-up and shut down, never dispensed any cash whatsoever ( $0.00 ), and would n't release my credit card. I immediately went in to the bank 's branch, informed Branch Manager of what happened and assistant was able to get my credit card - but no cash ( as requested ). I complained to Branch Manager, then went home and logged in to my AME- account. My AME- account had been debited ( same day and time ) for a total sum of $300.00 from the failed transaction ( $300.00 cash requested, $2.00 AME- withdrawal fee and $2.00 - - ATM fee. Then I went back to bank branch and was informed that I would


) they had to wire same amount back to AME-. So I correctly completed and faxed AME- 's --page dispute form. Several days thereafter I received a " provisional credit '' from AME- for $300.00 ( within the 10-day period ). Several days later I received e-mail notification from AME- that I lost the dispute ( was found guilty ) and the funds would be taken back ( my account debited ) on -/-/2016 ( which they did ). I was so upset I almost had a - - ( - ). In closure, I 've been ripped-off a total of $300.00, and from my perspective it 's outright theft ( stealing ). By what company I do n't know ( 3rd party ATM transactional processors, etc. ). As much as - - staff sincerely tried to help and advise me, neither - - nor I know of what company the credit ended up with. AME- customer service ( off-shore in-bound customer service call center ) will not, or possibly can not, provide - - and/or myself any contact person or phone # for anyone in the AME- dispute department. I 've repeatedly called and repeatedly told the case is closed, and nothing can be done. CFPB, I completely believe what happened to me, and likely - 's or - 's of others in the past and future is just not some digital ( programming ) transmission mistake. Bottom-line I want credit card credited for $300.00. All of the above is 100 % factual. P.S. Hopefully, I will not me executed ( socially exterminated ) for challenging corporate America protocol ( the greed factor ).