Intermex Wire Transfer Money Transfers Complaint

Intermex Wire Transfer Money transfers department,

International money transfer Money was not available when promised North Carolina

I sent - $ threw Intermex to my mother in - -. In which I was charged - $ for their service. On the - of - I received a text stating that the wire I sent has been collected. I then called my mother to see if she had received the money and informed me that she had not gone to the bank yet to which the wire was sent. I later called intermex and asked what had occurred and they replied that the money had been collected but they had not told me who did. Their website advertises safe secure wire transfers to consumers to love ones. I 've called them every single day to see how they can help me but to no avail they will not give me a straight forward answer and says it 's out of their hands it is now the - of - and no resolution in sight I must file a complaint and hope that I will find some kind of resolution.