U.S. Bancorp Mortgage Complaint

Conventional fixed mortgage Application, originator, mortgage broker

U.S. Bancorp Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker California

I have applied for a new mortgage loan with US Bank. They asked me for several supporting documents including my tax returns and schedule - for - - that I owned. I file my taxes using - from - ( - and - ). I provided them my tax returns for -/-/- and -/-/- along with the - -. The - - format generated by - is different from the - seen on the IRS website, even though all the information is same on both the formats. Also, the forms I provided clearly state Schedule - on top and my tax returns have been accepted by the IRS and - is an IRS approved Tax software. However, the bank is insisting that the - - provided by me are not the right format. I offered to redo the - - to the format required by the bank and the bank declined that option. The interesting thing is that all the - - 's I provided are having $0.00 entries and do not impact my credit worthiness or assets or liablities. We have been going back and forth on this for more than - weeks and there is no resolution. The issue is at a stalemate. I have provided all legal documents and information required by the bank and they are simply refusing to move forward based on the - - issue. I believe they are acting in an authoritarian manner and possibly discriminating against me and using the - - as an excuse. The Schedule - 's I have provided are legally accepted forms by the IRS and yet the US Bank is refusing to accept the same. The loan - I am dealing with is curt and not willing to listen to me.

U.S. Bancorp customer in California
Nov 29, 2016

* Source: CFPB Complaint Database

U.S. Bancorp response to complaint:
Closed with explanation

Created with Highcharts 4.2.3U.S. BancorpComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20156/20158/201510/201512/20152/20165/20167/20169/201612/20162/201702.557.51012.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3U.S. BancorpApplication, originator, mortgage broker1.2%64.2%14.7%11.3%1.8%6.4%0.3%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageApplication, originator, mortgage broker0.8%5.3%6.3%1.1%2.4%8.2%74.6%1.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact U.S. Bancorp

http://www.usbank.com/
(800) 872-2657
andrew.cecere@usbank.com
800 Nicollet Mall Ste 200
Minneapolis MN 55402
U.S. Bancorp
U.S. Bancorp

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