Wells Fargo & Company Bank Account Or Service Complaint

Checking account Problems caused by my funds being low

Wells Fargo & Company Bank account or service department,

Checking account Problems caused by my funds being low Texas

Wells Fargo was allowing my debit card purchases to go through even with insufficient funds and then charging me a fee. Rather than declining my card at the point of purchase. I was told it was due to the service being on my account. I called Wells Fargo customer service on -/-/2016 to remove " overdraft service '' from my account. I was partially refunded my overdraft fees during the previous billing cycle. I was also assured my card would be declined on any further purchase attempts when insufficient funds were present. I made it very clear to representative that I was switching banks and that if any other charges hit my account to deny and not pay them. I was assured this would be taken care of. Since this conversation with Wells Fargo, they have hit my account for - overdraft fees for charges they did not even pay.

Wells Fargo & Company customer in Texas
Nov 28, 2016

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with non-monetary relief

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