Synchrony Financial Credit Card Complaint

Other

Synchrony Financial Credit card department,

Indiana

I paid $2000.00 on a balance of $2200.00 on my AE Synchrony Bank credit card on - -, 2016. It has been 8 days, and my available to spend is still $0.00 dollars. I am being punished for paying my card balance off each month. I have been making large electronic payments twice a month, every month. They have always posted the payments the very next day, and cleared my Checking account the next day. This time, however, they are holding the payment for no apparent reason - even thought it shows they received it on -/-/16, and also cleared my checking account on -/-/16. When I spoke to them on -/-/16, they had no explanation as to why, and they refused to help me. As of today, -/-/16, I still do not have this available credit.

Synchrony Financial customer in Indiana
Nov 23, 2016

* Source: CFPB Complaint Database

Synchrony Financial response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Synchrony FinancialComplaint HistoryComplaints12/20151/20162/20163/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20172/20173/20174/201702.557.51012.515Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Synchrony FinancialOther67.2%7.6%25.2%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageOther0.8%66.1%13.1%13.5%1.9%3.8%0.7%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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