Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account
LoanDepot Mortgage department,
Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account California
Completed refinance with I Mortgage Company from previous lender - -. Loan closed early -. My first payment due date was -/-/2016. I 've made both - and - payments and have statements from IMortgage as both cleared with my bank ( -/-/16 ) and -/-/2016. Receiving notices and threatening phone calls from IMortgage that they have n't received payments. I have spoken with them twice and they state it takes up to 60 days for " their system to update ''?? Just received another statement from them asking me to pay for - and - as well as upcoming - payment. Again both payments have been made and I have Loan Statements from IMortgage. They requested and I sent to their Research department information with supporting documents.
LoanDepot customer in California
Nov 22, 2016
* Source: CFPB Complaint Database
LoanDepot response to complaint:
Closed with explanation
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