Pacific Union Financial, LLC Mortgage Complaint

Pacific Union Financial, LLC Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Maryland

I received a notice of escrow shortage in the amount of $140.00 effective -/-/16. I asked if I could pay it online as I had just made my monthly mortgage payment today.. I was told I could. When I went to the website, I could not assign amount to escrow without making my - payment again as it had not cleared. I told the CSR what was going on, and she advised me to wait until my - payment clears and call back to verify the new shortage amount as it would be reduced to $130.00 after my - payment clears. I did as told, and I was told that The CSR was wrong and that I still needed to pay the original $140.00 and that I could not pay just an escrow payment on. Meanwhile I am looking at the website and am able to submit just an online payment for escrow without making a mortgage payment. I also question the business ethics of allowing the standard 15 day grace period, but charging a service fee if you make a payment online after day - of the grace period. Combine that with the fact that I have issues every single time I have to contact this company, and it always seems that I get different answers from everyone that I speak to, that I would love to request that they sell my loan.