Wells Fargo & Company Credit Card Complaint

Wells Fargo & Company Credit card department,

Texas

I applied for a Wells Fargo credit card online around -/-/-. I received the card in the mail and activated it. Immediately after activating I attempted to set the account up online. I could n't get it set up so I called customer service and they indicated that the card was deactivated by the fraud department. I called back to talk to someone else because it did n't make sense. And this time the customer service rep told me I would need to go into a Wells Fargo branch to confirm my identity and then it would be reactivated. I went into the Wells Fargo branch at - - -, -, T- -, the next morning -/-/2016 and the branch manager ( - - not sure of the spelling - -- lady ) was on the phone for at least 20 minutes and afterwards told me that the card could not be activated and she kept the card. I asked her why it could n't be activated and she said I would need to call customer service. I called customer service and they just said it was a business decision. Yesterday, -/-/2016 I received a credit card statement dated -/-/2016 in the mail indicating I have a credit line of $8500.00 with a $0.00 balance. I called Wells Fargo customer service again and they told me to disregard the statement as it was a mistake and the card was never opened. I decided to check my credit report with - and noticed there were - credit inquiries on my account on -/-/2016. I put a fraud alert on my credit. Additionally, since I do n't have the original credit card I can not be sure that the account number on the statement is the same account number as the card since the branch manager took the card from me. I 'm confused as to why there were - credit inquiries on -/-/2016. This also lowers my credit score!!