Bank of America Credit Card Complaint

Bank of America Credit card department,

Sale of account Florida

I received an email message late last night alerting me that my new credit card was being sent. I called - for another reason ( to confirm that a call from them was legit ) and they advised me of the new credit car being sent - and the initial reason provided by a customer service person was that the benefits had changed. When I pressed the issue and asked for a supervisor ( -, extension - ) I was advised that the new card is a switch from an AME- card to a - card because they have switched programs. They said they sent me a communication on -/-/- ( which I never received ) and when I asked for a copy of it they said they were unable to send it to me. I pressed the issue and they just said they were unable to send it to me. It seems that if they are claiming they sent something they should be able to provide me a copy. I checked their online messages ( which I rarely check, so could not have deleted ) and find there is only the message I received last night. I understand them changing programs, but what I do n't understand is not giving consumers adequate notice so other arrangements could be made if it is not what I wanted.