Wells Fargo & Company Credit Card Complaint

Billing disputes

Wells Fargo & Company Credit card department,

Billing disputes California

For the most recent statement cycle of my credit card, after that cycle had closed, I received a new billing statement ( received -/-/16 ) from my bank stating that a new bill was due on -/-/16 in the amount of $48.00. On that same day after receiving the new statement, I promptly went online and paid my bill for the - due date but it still stated that the payment was still due in -. I was told by a representative that my payment was actually applied to the previous cycle and am not sure why that was since the previous cycle had closed and a new statement was generated. I argued with them to apply it to the - payment but was told that when I made the payment it would not count as my payment for -. I need them to fix this and need some confirmation from them that this will not affect my credit report or that this will occur again in the future.

Wells Fargo & Company customer in California
Oct 31, 2016

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Wells Fargo & CompanyComplaint HistoryComplaints2/20163/20164/20165/20166/20167/20168/20169/201610/201611/201612/20162/20173/20174/201701234567Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Wells Fargo & CompanyBilling disputes71.2%25.0%3.8%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageBilling disputes0.8%51.5%32.3%6.4%3.9%4.6%0.3%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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