U.S. Bancorp Mortgage department,
VA mortgage Loan modification,collection,foreclosure Indiana
My mother-in-law passed away and I was ordered by the court to be the administrator of her estate. The mortgage company, US Bank, had no system in place for dealing with this situation. At the time of her death, the mortgage was upside-down- mortgage for - and house value of -. I attempted to get the bank to agree to a short sale, but they would n't agree to a short sale without an offer to purchase the house. We eventually got an offer of - and attempted to get the short sale approved. The bank refused to even process the paperwork for the short sale because we " had not signed the form. '' The problem is that this form said among other things, that the signer agreed to accept responsibility for repayment of the loan. I signed the form as my mother-in-law 's name with my name undersigned as the administrator of her estate. They would not accept this. One representative told me on the phone that they would not accept the form unless I signed it with my name and my name only as the borrower on the loan! I refused. At this point, the estate was declared insolvent by the state court and closed. Even after the estate was closed and the property surrendered to the bank, representatives continued to call and send bills to my house attempting to collect mortgage payments, in direct violation of the court order!
U.S. Bancorp customer in Indiana
Oct 27, 2016
* Source: CFPB Complaint Database
U.S. Bancorp response to complaint:
Closed with non-monetary relief
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | http://www.usbank.com/ |
Phone | (800) 872-2657 |
[email protected] | |
Address | 800 Nicollet Mall Ste 200 Minneapolis MN 55402 |
U.S. Bancorp | |
U.S. Bancorp |
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