BMO Harris Credit card department,
Advertising and marketing California
Credit card company denied charge back on the purchase of a pet food supplement. The product did not match the description on the website. The credit card company demanded written testimony from an expert ie veterinarian or pet food store stating that the product was not as described. This, despite my providing proof that the description on company website differed from the fact sheet that was included in the actual product.
BMO Harris customer in California
Oct 25, 2016
* Source: CFPB Complaint Database
BMO Harris response to complaint:
Closed with explanation
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