Synchrony Financial Credit Card Complaint

Other

Synchrony Financial Credit card department,

Texas

I do n't even know where to start. I have disputed this on consumerfinance.gov multiple times. There is INCORRECT information on my - report that no one seems to be able to correct. - says they verified with Synchrony bank ( # -. ) Synchrony bank ( # - ) says they do n't handle credit card divisions of the - creditors- JC Penny , Lowes and Old Navy . Synchrony bank gave me another phone number to call, and they answered identifying themselves as Synchrony bank ( # - ). They told me to have them do a credit bureau inquiry for my accounts. The first Synchrony Bank ( # - ) phone number - said they do n't understand why the credit report has their phone number. THIS is the Synchrony ( # - ) that is showing incorrect information. They said they ca n't see my actual account to confirm I have - balance. They gave me number to another Synchrony Bank ( - # - ) - who tells me they have the same information that I have showing - balances, and dont have any idea who the " other '' Synchrony Bank ( # -


have been turned down for a loan due to this. Synchrony bank told me to write to to FCRA. When I look up information for FCRA- it sends me to - CONSUMERFINANCE.GOV! I have a - balance with Old Navy and JC Penny. My balance with Lowes is incorrect. My good credit standing with - - showing a $5000.00 credit limit paid in full has disappeared from - ONLY - I am at wits end. I will contact he consumer reporter at the news station and see if they can direct me somewhere that can help. I expect consumerfinance.gov to be able to figure this out. The letter I received from - today says they " verified '' this information with Synchrony bank and it is staying on my report Obviously they did not verify anything.

Synchrony Financial customer in Texas
Oct 21, 2016

* Source: CFPB Complaint Database

Synchrony Financial response to complaint:
Closed with explanation

Consumer disputes how Synchrony Financial handled their complaint

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Loading similar complaints

{{x.COMPANY}} {{x.ISSUE}} {{X.SUB_ISSUE}}

{{x.COMPLAINT_WHAT_HAPPENED | preview}}...

Read more