Synchrony Financial Credit Card Complaint

Other

Synchrony Financial Credit card department,

Texas

I do n't even know where to start. I have disputed this on consumerfinance.gov multiple times. There is INCORRECT information on my - report that no one seems to be able to correct. - says they verified with Synchrony bank ( # -. ) Synchrony bank ( # - ) says they do n't handle credit card divisions of the - creditors- JC Penny , Lowes and Old Navy . Synchrony bank gave me another phone number to call, and they answered identifying themselves as Synchrony bank ( # - ). They told me to have them do a credit bureau inquiry for my accounts. The first Synchrony Bank ( # - ) phone number - said they do n't understand why the credit report has their phone number. THIS is the Synchrony ( # - ) that is showing incorrect information. They said they ca n't see my actual account to confirm I have - balance. They gave me number to another Synchrony Bank ( - # - ) - who tells me they have the same information that I have showing - balances, and dont have any idea who the " other '' Synchrony Bank ( # -


have been turned down for a loan due to this. Synchrony bank told me to write to to FCRA. When I look up information for FCRA- it sends me to - CONSUMERFINANCE.GOV! I have a - balance with Old Navy and JC Penny. My balance with Lowes is incorrect. My good credit standing with - - showing a $5000.00 credit limit paid in full has disappeared from - ONLY - I am at wits end. I will contact he consumer reporter at the news station and see if they can direct me somewhere that can help. I expect consumerfinance.gov to be able to figure this out. The letter I received from - today says they " verified '' this information with Synchrony bank and it is staying on my report Obviously they did not verify anything.

Synchrony Financial customer in Texas
Oct 21, 2016

* Source: CFPB Complaint Database

Synchrony Financial response to complaint:
Closed with explanation

Consumer disputes how Synchrony Financial handled their complaint

Created with Highcharts 4.2.3Synchrony FinancialComplaint HistoryComplaints12/20151/20162/20163/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20172/20173/20174/201702.557.51012.515Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Synchrony FinancialOther67.2%7.6%25.2%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageOther0.8%66.1%13.1%13.5%1.9%3.8%0.7%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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