Synchrony Financial Credit Card Complaint

Other

Synchrony Financial Credit card department,

Connecticut

Care Credit, also known as Synchrony Bank, will not allow me to pay my accounts online due to requiring an updated phone number. In this field, it states a phone number is required. It also has a disclaimer, that you can not opt out of, stating the consumer grants permission to Synchrony/Care Credit to call cell phones. I spoke with customer service and they would not give me a way around this prompt so I could pay my bills online.

Synchrony Financial customer in Connecticut
Oct 14, 2016

* Source: CFPB Complaint Database

Synchrony Financial response to complaint:
Closed with explanation

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