Credence Resource Management, LLC Debt Collection Complaint

Credence Resource Management, LLC Debt collection department,

Medical Communication tactics Frequent or repeated calls California

Hi, I used " Rural metro - Ambulance '' service on - - - for my daughter. I provided with my insurance information to the people in the Ambulance when they took all my information but it was never cascaded down from there. Months after the service, I got a bill from - of California asking me to pay the bill of $1700.00 or Provide my insurance details. I provided them with my - insurance after checking my coverage eligibility with -. For almost a year, - of California submitted the claim to - 3 times with incorrect diagnosis code which was pointed out clearly by - but yet, the same claim with incorrect code was again n again sent to - by - of California. Recently I got to know that - - has handed it off to Collection agency ( Credence resource management ). I called the collection agency on Friday ( - - - ) and provided all my insurance details and today morning ( - -, - ), I went ahead and did a three way calling between the insurance agent ( - ) and the insurance agent in the debt collection agency ( Credence )


After my multiple discussion with Credence resource management in last couple of days, I feel that the information that is being told to them is not properly documented and cascaded across their departments. For instance, I provided the insurance #, address of the insurance company etc. to them during my conversation, however they mentioned to - during my three way call saying they do not have any info on file. This is one of the many problems I have experienced with the Debt collection agency. Also the collection agency insurance agent tells me that I have to wait for 30 - 45 days so that they can prep all the information needed to be sent to - for processing the insurance and I m worried if anything will be messed up again. This has become my part time job to make sure - - - or right now the collection agency talks with our insurance company and typically both - - and this collection agency expects me to literally do the three way calling and just be a middle man to make both of them talk. It is extremely frustrating experience so far and I m worried how this process will even end. Request you to please look into this issue and reach out to me if any questions. Here are my details. Name : - - Creditor : - Creditor Account number : - Creditor Reference Id : - Balance due : $1700.00 My email : -- My Phone : -