U.S. Bancorp Mortgage Complaint

U.S. Bancorp Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure Wisconsin

First of all I want to express my anger and frustration with US Bank Home Mortgage. They have done absolutely nothing to help us resolve our mortgage issues. We have requested to have a loan modification 4 times in the past several years and have been turned down each time. My husband is working - jobs in order for us to be able to afford the mortgage payment each month and he can not do it anymore due to health concerns. He has -. I recently under went - to - am unable to do the many simple everyday tasks at home I used to do. We have expressed this to US Bank on our last request and they did say we were eligible for the loss mitigation program and after 5 months of waiting they sent us a letter denying our request as we did not qualify. This is ridiculous. All we want is to lower our mortgage payment by refinancing so we can get a lower interest rate. They refuse to help us. They basically told us we need to stop making payments to get their help. Why on earth would be ruin our credit when we have


bogus appraisel done by -. Our house was never worth $260000.00 especially when we purchased it originally in - for $150000.00 ( this was a brand new construction home ). US Bank did do a drive by appraisel on -/-/- and appraised it at $180000.00 that is a far cry from $260000.00. We still owe $230000.00 on the mortgage so we are basically SOL going anywhere else to refinance. This has been a total nightmare since we started this process back in -. We are at our wits end with US Bank. What gets me is they can go and spend - - dollars on a new football stadium, but they refuse to help us. This is why people do crazy things that they normally would n't do. Another thing is there customer service sucks! They are absolutely no help and no one has a clue what the other one is doing or has done. I know we are not the only customers of US Bank with issues, I have read hundreds and hundreds of complaints about US Bank. Someone needs to stand up to them and hold them accountable for approving bogus loans. We are now at the point of just turning the home over to US Bank and let them deal with trying to get $230000.00 for it. We are fed up with US Bank and their shenanigans!!