Wells Fargo & Company Bank Account Or Service Complaint

Wells Fargo & Company Bank account or service department,

Cashing a check without an account Using a debit or ATM card California

Wells Fargo customer submitted a mobile deposit of $700.00 on -/-/2016. On -/-/2016 $700.00 was deducted from customer 's checking account after an online debit card purchase made through amazon. Customer then filed a claim for fraudulent debit card transaction of $700.00. Resolution of claim states that the initial check deposited was used in a - deposit ( unbeknownst to the customer ) and the withdrawal made on -/-/2016 was an adjustment made to reverse the duplicate mobile deposit. Customer destroyed original paper item used in mobile deposit made -/-/2016. While the claim was under investigation, the customer was asked to open a new checking account. When funds were transferred to new account, the fraudulent transaction was erased from customer 's transaction history and account statements. Customer was asked to file a - claim with mobile deposit department instead of debit card transactions department. Customer was never reimbursed for fraudulent charge.