Wells Fargo & Company Bank Account Or Service Complaint

Wells Fargo & Company Bank account or service department,

Checking account Account opening, closing, or management Hawaii

On -/-/- I was contacted by - - from Wells Fargo ( WF ). She asked if I ever lived in - or if I ever worked at - - - - in - -. She then told me that - fraudulent accts, a Brokerage acct and a Command Checking acct had been opened in my name at a Wells Fargo Bank in - - on -/-/- using my actual social security #. I received a letter from WF dated -/-/- signed by - - ( Liability Fraud and Claims Manager WF ) asking me to sign, notarize and return affidavit of identity theft as well as supporting documentation ( police report, copy of drivers license, proof of address ). A - Credit report documented that someone had tried to access my credit report electronically on -/-/- but was denied access because they did not have my birth place. On an - Credit report a fraudulent address ( - ) and a - - employer were listed under my name.


I called the Liability Fraud Claims Dept of WF on -/-/- at - to obtain follow up and provided my claim number that they provided to me on the -/-/- letter. The lady at the call center said that she did not have any record of such a claim #. I asked her what I was to do and she said that she did not know. As I live in -, and there are no WF Banks in Hawaii, it is not easy for me to go to WF and meet personally with someone for assistance. I flew to the - - on - and went to a Wells Fargo in - and spoke personally with a - - - - ID - re : this matter on -. He looked in his data base and verified that what I said was true and indeed said that there was still money in - of the accounts. I asked him for a copy of all of the activity in the accounts and he said that he was not able lot access that. He said to call WF Advisors at - and ask for -. This is as expected another call center. They gave me an email address to contact re : the fraudulent account. They however could not give me a contact name or phone number. The only account that I 've ever had with WF was a WF Auto Loan that I opened - - and paid off in a few months. I would like the following information : 1. Documents relating to the fraudulent transactions made on the accounts opened in my name. 2. I would also like to know if these accounts were opened by one of their employees or by someone from outside the institution. As I do not have an account with Wells Fargo, there is no issue of my having waived my right to sue them for the time I took from my medical practice to chase this information down, fly to - -, as well as the stress of having identity theft perpetrated while I was attempting to secure a loan for home. 3. I understand that WF has established a complaint and mediation system for people affected by fraud. I have not been contacted and indeed I feel that I have been stonewalled because I do not have an account with Wells Fargo.