Wells Fargo & Company Consumer Loan Complaint

Installment loan Managing the loan or lease

Wells Fargo & Company Consumer Loan department,

Installment loan Managing the loan or lease Wisconsin

I have been paying my loan to wells fargo home improvements projects on time or two days late I called and they said they would take off late fee and change my due date to the - of each month because I only get paid twice a month. They told that would be fine but come to find out they are still charging me late fees for the late payment I did n't pay that they were suppose to take off and now today I 'm told the system cant take off the late fee and are charging me more than the normal amount of $52.00 monthly I have called several times.

Wells Fargo & Company customer in Wisconsin
Oct 03, 2016

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Wells Fargo & CompanyComplaint HistoryComplaints1/20162/20163/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20172/20173/20174/201702.557.51012.515Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Wells Fargo & CompanyManaging the loan or lease61.4%10.7%27.1%0.7%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefUntimely responseSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging the loan or lease0.3%8.4%1.4%0.5%1.9%9.2%76.9%1.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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