360 Mortgage Mortgage Complaint

360 Mortgage Mortgage department,

VA mortgage Loan servicing, payments, escrow account North Carolina

My mortgage was paid in - -/-/2016. I was due an escrow refund of over $2100.00 no later than -/-/2016. It has not arrived as of -/-/-. I am told it was mailed on -/-/2016, but with no - tracking. I am extremely frustrated that nothing would be done to provide my own money back to me without it taking another 7-10 days. I demanded ACH back to my account, but they refused. It is unfair, sloppy, and I highly resent the nonchalant, cavalier responses I received when I was told that nothing else can be done but " wait some more. '' The RESPA law states that it SHALL be refunded in 30 days, and I want them held to that.