360 Mortgage Mortgage department,
VA mortgage Loan servicing, payments, escrow account North Carolina
My mortgage was paid in - -/-/2016. I was due an escrow refund of over $2100.00 no later than -/-/2016. It has not arrived as of -/-/-. I am told it was mailed on -/-/2016, but with no - tracking. I am extremely frustrated that nothing would be done to provide my own money back to me without it taking another 7-10 days. I demanded ACH back to my account, but they refused. It is unfair, sloppy, and I highly resent the nonchalant, cavalier responses I received when I was told that nothing else can be done but " wait some more. '' The RESPA law states that it SHALL be refunded in 30 days, and I want them held to that.
360 Mortgage customer in North Carolina
Sep 21, 2016
* Source: CFPB Complaint Database
360 Mortgage response to complaint:
Closed with monetary relief
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