CIT Bank National Association Money Transfers Complaint

CIT Bank National Association Money transfers department,

Domestic (US) money transfer Money was not available when promised Florida

Back in the spring we experienced major delays when trying to close matured CD accounts with CIT Bank. We heard excuses from there were so many accounts closing that they were backlogged as well as our accounts were so large that multiple reviews were needed before closing and those areas were backlogged as well. In addition, one time a representative had linked - CD 's that were maturing within a week so none of the CD 's were being processed until the final matured. Over the years, we have had over - CD 's with this bank and things only started being problematic in the spring. Unbeknownst to us, they changed many things -/-/-. We received no notification of these changes. I learned about them today when I called to set up - CD 's that are maturing -/-/-. Now, everything is done online, but I needed to redo my password and other activities to even get access to my accounts. And lo and behold, CIT Bank has deleted our previously linked external bank accounts for transfer of funds. CIT Bank has been transferring funds to this bank for years, even as last at -/-/2016. Now, it is non-existent and I have to start all over and go through testing, etc. That means my time and attention for problems that they have caused. At this point, I am not confident that this system will work as they say it will. It will be very easy for them to say that they did not get the message. Yes, now I have to send a message through their customer service message center to request that the account be closed on maturity and transferred to an external account. Of course I can not do that until my external account has been tested and approved. I truly do not like fighting for my money. I find it somewhat amazing that a bank can delete, eliminate, discard banking records/transactions/data for on-going customers. It seems that CIT is out for themselves and not there for their customers.