ERC Debt Collection Complaint

Other (i.e. phone, health club, etc.) False statements or representation attempted to collect wrong amount

ERC Debt collection department,

Other (i.e. phone, health club, etc.) False statements or representation Attempted to collect wrong amount California

I had to get - involved with a billing dispute with - - - because of their lack of performance. When - stepped in, - - - finally adjusted my bill. The final balance was $87.00 which I paid. BUT ... what - - - did in retaliation was send the bill to collection even though they were told I would not pay until the bill was adjusted. So there it sits effecting my credit. I tried to dispute the account with the collection agency, Enhanced Recovery. They zeroed out the balance and moved it to " removed collection ''. I just checked my credit and they moved it back to " closed collection '' which is effecting my credit. THIS is ridiculous!!! It should have never been sent to collections in the first place!! The act was retaliation for getting - involved in - - - lack of performance!

ERC customer in California
Sep 14, 2016

* Source: CFPB Complaint Database

ERC response to complaint:
Closed

Created with Highcharts 4.2.3ERCComplaint HistoryComplaints5/20166/20168/20169/201611/201612/20161/20172/20173/20178/20171/20188/201810/201811/201812/20188/201901234567Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3ERCFalse statements or representation25.8%38.7%35.5%ClosedClosed with explanationClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageFalse statements or representation3.9%77.5%2.6%13.4%0.6%2.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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https://pay.ercbpo.com/app/default.aspx
(800) 861-9730 
customercare@ercbpo.com
8014 Bayberry Rd 
Jacksonville FL 32256

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