Wells Fargo & Company Credit Card Complaint

Transaction issue

Wells Fargo & Company Credit card department,

Transaction issue Alabama

i was issued a - credit card for Home Projects from Wellsfargo Financial & - took the card for $35.00 for them to come out & measure for flooring but when i i picked my flooring & went to pay it was declined so i called & i was told that -, - - were not on their list. i was told to go online to find home improvement stores that was on the list but i could never find it! i have never received a statement from them but i paid the $70.00 on - -. by phone & now they say that i had a $40.00 payment due on -/-/-. i would like to be able to use the card but i don`t understand why a company as big as Lowes do not take this card!! something wrong somewhere! now they have added a late charge & i don`t know what i owe for! can you please give me some answers about this credit card? Thank You - -

Wells Fargo & Company customer in Alabama
Sep 11, 2016

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3Wells Fargo & CompanyComplaint HistoryComplaints4/20165/20168/20169/20161/20173/2017012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Wells Fargo & CompanyTransaction issue66.7%33.3%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageTransaction issue0.7%58.9%26.8%5.4%3.8%3.9%0.4%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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