IBERIABANK Credit Card Complaint

Identity theft / Fraud / Embezzlement

IBERIABANK Credit card department,

Identity theft / Fraud / Embezzlement Florida

My Iberia Bank debit card was compromised by a criminal. I noticed fraudulent activity on my account, on -/-/16, with - separate charges, all on the same day for a grand total of $800.00 ( $ - $ - $200.00, and $6.00 in transaction fees, $2.00 for each withdrawal ). This is alarming, because I had my card with me the whole time, and never shared my card, or information with anyone. This means someone had illegally accessed my PIN, and had a device to make withdrawals at an ATM, that emulated my card. During the time of the fraudulent activity ( which took place in - -, -, FL, approx 50 minutes away from where I live ), I was making purchases, and atm withdrawals in - - of residence. This proves that I was not present for the fraudulent charges in -, FL. The bank has since denied my claim, and has left me as a small business owner ( self employed ) to fit the bill, for their ineptitude of keeping my account secure from criminals.

IBERIABANK customer in Florida
Sep 09, 2016

* Source: CFPB Complaint Database

IBERIABANK response to complaint:
Closed with monetary relief

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