Source Receivables Management LLC Debt Collection Complaint

Source Receivables Management LLC Debt collection department,

Other (i.e. phone, health club, etc.) Cont'd attempts collect debt not owed Debt is not mine California

Source Receivables Management is currently attempting to collect a debt on behalf of -. However, I believe the debt is not valid because - voided the terms of our contract by misleading me to believe that my monthly bill would be lower than it actually was. - - 2014, my 2-year contract with - was ending. At that time, - was advertising an " Unlimited $60.00 '' plan and I was considering switching to that plan from my " Every Data 450 '' plan. - suggested that there could be monthly fees of up to $35.00 associated with the " Unlimited $60.00 '' plan, in addition to the base cost of $60.00 per month. Prior to switching to the " Unlimited $60.00 '' plan, I confirmed with several - employees over the phone and through an online chat service that the $ - monthly fees would not apply to me. I decided enter a new contract with -, purchased a new phone at a price less than retail value being offered to customers entering new and renewed contracts, and switched to the " Unlimited


When I received my first bill, a monthly fee of $35.00 was applied in addition to the base cost of $60.00 a month. I contacted - and explained that the $ 35 monthly fee should not apply to me, as multiple - employees had told me prior to entering the contract that the fee would not apply. I also suggested that I would return the phone and we could terminate the contract. I offered these solutions to a - employee over the phone and in the online - - forum. My conversation with a - employee in the online forum has since been deleted. I believe - voided because, despite the fact that several employees suggested I would not be charged a $ 35 monthly fee in addition to the base cost of $60.00, - still applied this fee to my account. I made several good faith attempts to resolve this problem, but - was unwilling to agree to the solutions I offered or to offer alternative solutions. When it became apparent that - was unwilling to abide by the terms of the contract, I ported my cell phone number away from the service. At this time, - is requesting I pay $820.00 in cancellation fees and for the phone I purchased, which I was unable to use with any other cell service. - has referred my account to a - Receivables Management, which is reporting the debt to credit reporting agencies. I do not believe I am obligated to pay - because - failed to provide service according to the terms of our agreement. I also believe that reporting this debt to credit reporting agencies is a violation of the Fair Credit Reporting Act. I sent a letter to Source Receivables Management in - detailing my complaint and included evidence. I requested that Source Receivables Management cease reporting the debt to credit reporting agencies. However, Source Receivables Management was unwilling to do this.