Wells Fargo & Company Credit Card Complaint

Billing disputes

Wells Fargo & Company Credit card department,

Billing disputes Georgia

I purchased a pair of earings from a vendor named - at a festival on - -, 2016. This purchase was correctly charged to my Wells Fargo - - card by the vendor for the sum of $59.00. I then decided to buy a second pair of earrings. This time the vendor fraudulently prepared the credit card slip in the amount of $540.00. The actual price for the earrings was the same as the first pair : $59.00. I did not notice the fraudulent change and signed the credit card slip. Please note the attached exhibit of - 's inventory from its website at -. Every item carried by - is priced between $27.00 and $55.00. It defies believe that anyone would purchase $540.00 worth of merchandise from a vendor at a festival operating from a tent! I have made every effort to locate the - company without success. There is no business address on its website and I could find no listing of any such business on file with the Georgia Secretary of State. I have reported this fraud to Wells Fargo twice. Wells Fargo has refused to adjust this charge.

Wells Fargo & Company customer in Georgia
Aug 31, 2016

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Wells Fargo & CompanyComplaint HistoryComplaints2/20163/20164/20165/20166/20167/20168/20169/201610/201611/201612/20162/20173/20174/201701234567Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Wells Fargo & CompanyBilling disputes71.2%25.0%3.8%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageBilling disputes0.8%51.5%32.3%6.4%3.9%4.6%0.3%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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