Premier Portfolio Group Payday Loan Complaint

Payday loan Charged fees or interest I didn't expect charged fees or interest i didn't expect

Premier Portfolio Group Payday loan department,

Payday loan Charged fees or interest I didn't expect Charged fees or interest I didn't expect Iowa

I received a call at work on -/-/- at approximately - CST. The call was from a company called Premier Portfolio Group claiming that I owed a debt from -/-/-. First, I did not recall the debt and was shocked to find out that I owed money to this company because I check my credit monthly. - - was the representative I spoke to initially. I started asking questions trying to validate that it was an actual company and not fraudulent. - transferred me to -. - asked me how I could help her. I stated, I just need your business address to verify you are a legitimate company. - stated it is not her company 's job to verify they are legitimate and I was to respond to the debt. I explained to her I do not recall the debt and if she could send me something that I could look at. She explained letters have already been sent and that I should have responded to them. I stated I did not recall receiving any letters from her company. She took down my email address and said she could send something now to my email address. I have not


She asked me if I am disputing or validating the debt. I explained to her I am doing nothing because I do not know what exactly the debt is and again asked for some kind of written documentation to be mailed to me. She said no, it has already been sent. She again asked if I was disputing the debt. I told her to do what she has to do, I am not disputing or acknowledging the debt, but will figure out what it is once I get the email. She said unfortunately, once she hangs up the phone it is final and can not be reverted. Huh?? I asked her to NEVER call me at work and gave her an alternative method to contact me via cellphone. Note : The company also stated they are collecting the debt plus - for court fees. I have not went to court??? or been served! All I need is the company to provide details on the debt so I can figure out what is going on and make arrangements accordingly if it is legitimate. I do not appreciate being threatened with court if I do not respond the exact minute they call when I have no idea what the debt is. Please address this with the company, and I would still like to see what the documentation or debt is.

Premier Portfolio Group customer in Iowa
Aug 29, 2016

* Source: CFPB Complaint Database

Premier Portfolio Group response to complaint:
Closed with explanation

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