Wells Fargo & Company Mortgage Complaint

Home equity loan or line of credit Loan modification,collection,foreclosure

Wells Fargo & Company Mortgage department,

Home equity loan or line of credit Loan modification,collection,foreclosure North Carolina

Re assistance application for WellsFargo Equity Line - My husband I have been applying for mortgage assistance on the above equity line from -/-/2015 when we applied for modification on the - mortgage. We have submitted paperwork so many times and talked with so many Wellsfargo representative that we have lost count. We were initially lied to by a Welsfargo phone representative last year that the bank was going to evict us and had us spend all our emergency funds of over $70000.00. To-date we are still struggling with getting assistance or a solid answer from the bank. Today - - called us to say the bank was not going to offer any assistance because we are facing a hardship but he could help with liquidation. This is after month of interaction and paperwork. We can never get a straight answer nor does the banks representatives answer emails. Please advise.

Wells Fargo & Company customer in North Carolina
Aug 22, 2016

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

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