Navient Solutions, Inc. Debt Collection Complaint

Navient Solutions, Inc. Debt collection department,

Medical Disclosure verification of debt Not given enough info to verify debt Hawaii

I 'm a member of the - and have been activated on title - orders for - duty of various time lengths in the last couple of years. My civilian job has been very helpful and has worked well with me and my family with the transitions, up until this point, that is. The attached documentation is in chronological order and I will try to explain it in this letter in the same manner. The first letter I received was dated - - - and it is telling me I have a debit of $1700.00 in unpaid health insurance. I elected to pay for and maintain my civilian coverage while on - - to allow my family to keep our same providers and use my military insurance as secondary coverage. It states in the letter that my payments are scheduled to be taken out of my check and that I would maintain the pretax benefit with that. I elected to let that procedure take place as outlined in the letter. I was back at


I am on now ; - - - until - - -. In - - I received the attached letter from the Treasury Dept. that stated I owed $660.00 and listed a website and a telephone number. The website seemed suspect to me and was asking for all my personal information, so I called the phone number on the letter and left messages there, with no response. The letter also stated on the top my debit was $660.00, but at the bottom payment coupon it says I owe $850.00. I contacted my supervisor at the - and he contacted - of the - personnel that are located in -. They both advised me to wait until they checked it out to make sure it was legitimate. Next, I received a phone call on my cell phone from Pioneer Credit Recovery Inc. asking if I was - -, what was my birthdate, address and last - of my SS. Of course I was very wary of answering, but then he told me my last -! He wanted me to send them a copy of my orders and I told him the - had copies of my orders and if they sent him to me, they can give him copies of my orders. This is what rekindled my efforts at finding out what is going on, so I contacted my - Supervisor, and the - person. - sent me the information attached dated - - that outlined my medical insurance payments and what is still due. On page - it states I owe a principle of $630.00, interest of $2.00, a penalty of $6.00 and administrative costs of $30.00. After I obtained this information I mailed a $500.00 check to the - in - - with the attached - - - letter. I have also attached an image of the cancelled check for $500.00. I will mail them the remaining amount when I find out if I am liable for the full amount. This brings me to - of my questions ; Am I responsible for the interest of $2.00, a penalty of $6.00 and administrative costs of $30.00 or does the - allow for these charges to be waived because they were incurred while I was on military duty and they are trying to be collected while I am again on military duty? I would also like this incident removed from my credit report. Does n't the - - - - prevent my credit from being damaged because of this?