Bank of America Credit Card Complaint

Bank of America Credit card department,

Payoff process Tennessee

We have automatic payments that come out of our - to pay a Bank of America credit card monthly. We recently sold a home and decided to pay off the Bank of America credit card, not with our - account, but with another account -. We went online, changed the bank to - and submitted the payment. This was on - -. The next day our - account was debited for $11000.00. This left us $11000.00 overdrawn since we only had $300.00 in that account. We called Bank of America and explained the situation, they could not say why the funds were taken from the wrong account. They cancelled the payment and told us it would take from 2-9 business days for them to return the funds. Nothing was or is overdue, our account was up to date. We then called - to explain the situation, they were willing to wait for Bank of America to return the funds. Luckily Bank of America returned the funds ( - ) the next day on - - along with the $40.00 fee for NSF. We thought the problem was taken care of. On - - they resubmitted the debit to - for -. Their reasoning was that their system is automated and automatically would try to retrieve a prior payment with NSF. However - paid the charge the first time so it was n't as though the system would recognize it as not paid. Today is - -, there have been 3 phone calls and countless hours. They promise that they will return the funds to our - account within 2-6 days. We had to call - again and repeat the same process. They have sent us a complaint form which we will fill out this evening.