Wells Fargo & Company Credit Card Complaint

Wells Fargo & Company Credit card department,

Billing disputes Georgia

I bought a rug in - on - -, 2016 using my Wells Fargo Visa card. Before buying, I confirmed with the vendor ( - - - - ) that they had a return policy in place for shipments to the US and they agreed. When the carpet was delivered in -/-/-, I found there was a disconnect between the size I had been talking to them about and what was delivered. After phone and email exchanges, we came to a mutual decision that I would return the rug to a designated location in -, CA. This I did, via - ( and out of my own pocket ), requiring a delivery signature and insuring the rug during transit. The vendor indicated that once I had returned the rug, I should merely dispute the charge and they would reverse it. I have documentation for all email exchanges ( including descriptions of the return process and address, - confirmations of delivery and signature copies verifying the rug was properly returned ). The vendor ( - ) refused to reverse the charges despite the evidence that the rug was returned to them ( which, given the evidence, makes them thieves guilty of


" just procedure ''. The only other communication I eventually got from WF was a statement saying that - had denied WF 's arbitration and WF subsequently re-charged my account for $4000.00 ( on -/-/2016 ). I went ballistic and demanded reasoning but got - from WF. After several calls, I managed to get them to reluctantly provide an " escalation path '' - which fundamentally did nothing more than go back to their arbitration function and confirm what I already knew. Wells then just threw up their hands and said " that 's our procedure and we do not do anything else. '' HOW IS IT POSSIBLE FOR ME TO BE DENIED DUE PROCESS AND STOLEN FROM SIMPLY BECAUSE I WIELD A CERTAIN BANK 'S CREDIT CARD? AND, GIVEN MY EVIDENCE, HOW DID ANY SANE ARBITRATOR COME UP WITH A DECISION WHICH SEES ME BILLED FOR SOMETHING WHICH HAS BEEN RETURNED ( AS CORROBORATED BY A REPUTABLE THIRD PARTY )????? This is beyond anything I have ever experienced. And when I tried to pursue this with -, I was stonewalled by a customer service organization which offered NO other paths to appeal. ( They even originally just sent me back to Wells Fargo - which would be funny, except it 's not. ) In short, - large banks and a vendor have managed to at least attempt the same kind of blatant thievery which sent outlaws to the gallows in the old West - - - would be pround of them. The FTC/CFPB have GOT to set this right - and why do I have to go through all these shenanigans for something which is so patently a case of a vendor gone larcenous ( and - large banks being accomplices in the dirty deed )???