Big Picture Loans, LLC Payday Loan Complaint

Payday loan Charged fees or interest I didn't expect charged fees or interest i didn't expect

Big Picture Loans, LLC Payday loan department,

Payday loan Charged fees or interest I didn't expect Charged fees or interest I didn't expect Georgia

I was told by the big picture loan that I would have to pay back $540.00 for a loan of $400.00 to this date of -/-/2016 I have made - total payments of $140.00 via automatic draft from my banking account Which equal up to $560.00. I have not been late or missed a payment. When I called today to question them about a letter I received from Big Picture Loans for another loan. I assumed my loan was paid in full. I also recieved a email from a - stating that my application had been approved. I did not apply for a loan with them and I believe Big Picture Loans sold or gave out my personal information. I have already paid them more than I borrowed and more than what was stated to me would be my payback amount of $540.00. While I was on the phone with the rep she offered me a " courteously '' waive of charges if I gave them permission to withdraw $400.00 from my account ... .THAT 'S $940.00 that I would have paid for borrowing $400.00!!!!

Big Picture Loans, LLC customer in Georgia
Aug 12, 2016

* Source: CFPB Complaint Database

Big Picture Loans, LLC response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Big Picture Loans, LLCComplaint HistoryComplaints12/20151/20162/20163/20164/20165/20166/20167/20168/201610/201611/201612/20161/201705101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Big Picture Loans, LLCCharged fees or interest I didn't expect100.0%Closed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCharged fees or interest I didn't expect2.5%82.2%5.2%4.1%0.3%5.7%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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