U.S. Bancorp Mortgage Complaint

U.S. Bancorp Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Texas

This is the second time we file a complaint against US Bank 's stance and lack of cooperation in following the guidelines in the Making Home Affordable program. A year has passed since we first reached out to them and our primary mortgage company. A settlement has been established, a settlement that falls under the government program 's parameters, and yet US Bank continues to give us the runaround and refuses to acknowledge our primary mortgage 's role and offer. After going back and forth with US Bank since last year, sending them all the required documentation, applications, forms, proof of income and hardships, etc., ( multiple times ), we now received a letter dated - -, 2016, stating that we have not been approved to participate in a loss mitigation program. That the documentation they have reviewed still deems our application incomplete and insufficient to evaluate the proposed short sale transaction, therefore foreclosure activities - including the scheduling and conducting of a foreclose sale- will continue.


fact participate in the MHA program, but based on the time they have let pass, it 's been nearly a year since we began the process, it seems very much like they are stalling and seem to prefer to have our home go to foreclosure rather than receive the settlement money negotiated by -. They are not even entertaining the notion of finalizing our request with a settlement that the government program allows. The same letter mentioned above states that we do have the opportunity to resubmit a new application. But we are aware that the government assistance programs will no longer be available next year. If we start over again, we 're afraid the agreement that has already been set in motion, will be jeopardized because of US Banks ' apparent lack of interest in opening up a review process of the settlement. Dates related to the issue : - Personally was able to speak to someone at US Bank - They stated that they had not received any of my emails, phone calls or the original documents that had been mailed to them via traditional mail. - Emailed to US Bank all previously mailed documentation sent on -/-/16 which included : - from -Borrower Acknowledgement of Retention Option stating that we did not wish to be considered for a modification because there was already a negotiated settlement for review. -Acknowledgement letter -Additional explanation of hardship -MHA Affidavit -Paystubs -RMA application - filed first complaint to CFPB. - Per US Bank - sent out another application for the Making Home Affordable Assistance program and the tax form - Also sent new pay stubs, copy of the same letter previously submitted requesting US Bank to review our request settlement of $12000.00 via the HAFA program to settle and release their subordinate mortgage lien on our property. - Per US Bank - sent them our primary mortgage statement. - Per US Bank - sent them new pay stubs. - Spoke with US Bank mortgage assistant point ( rel. manager was not available ). She confirmed receipt of the additional documents they requested and said that at her level, they have no knowledge about the settlement offer. The only information she was able to provide was that the next step is to haveour documents sent on to calculations and the negotiator who will assess our property value, among other amounts, and get back to us. - a letter from US Bank in -, sent out updated documents needed to update our file. - received notification from US Bank stating insufficient documentation