U.S. Bancorp Mortgage Complaint

U.S. Bancorp Mortgage department,

Other mortgage Application, originator, mortgage broker California

US BANK mishandled a possible refinance that I applied for. They never kept me informed with the process or the people involved. I would just receive emails from multiple people requesting documents. Every contact was initiated by me. The only time the loan officer called to talk to me was to get my debit card information to withdraw $390.00 application fee. I became exhausted and frustrated with the process of not being informed, processors and officers changing. The appraisal was done and 2 weeks after I received the report I emailed the loan officer to ask why I was n't hearing anything from him and he has the nerve to say he was going to send me the report! I told him I was no longer interested in refinancing because he obviously did not know what he was doing. I do n't hear anything for 2 weeks then another unknown emails me requesting more documents! I told them the same. I cancelled. On - - or around I saw that my - account had been debited $500.00 by US BANK without my authorization! Now I am out $890.00 for nothing! Please help me rectify this situation. - -