PayPal Holdings, Inc. Bank Account Or Service Complaint

Checking account Using a debit or ATM card

PayPal Holdings, Inc. Bank account or service department,

Checking account Using a debit or ATM card Maryland

PayPal closed my accounts and refused to reverse - unauthorized transactions. My mom used my - account to pay for her bill with - but forgot to add her own debit card. This resulted in - unauthorized transactions in the total of $ -. I talked to - and they 're ok to have my bank pull the funds back or they can issue me the check but it wo n't cover service fees from - and suggested that I talk to my bank. I did and they said according to the user agreement that I signed when I opened the accounts. I agreed that I will not share any information with anyone. And their definition of 'Unauthorized Transaction ' states clearly that transaction that the user did n't get the benefit from will be count as an unauthorized transaction. I filed a complaint with - but they could n't do anything. Other info : - Acc # - [ obtained from - ] Transaction # [ obtained from - ] 1. - -/-/2016 $1200.00 2. - -/-/2016 $1500.00

PayPal Holdings, Inc. customer in Maryland
Jul 18, 2016

* Source: CFPB Complaint Database

PayPal Holdings, Inc. response to complaint:
Closed with explanation

Consumer disputes how PayPal Holdings, Inc. handled their complaint

Created with Highcharts 4.2.3PayPal Holdings, Inc.Complaint HistoryComplaints1/20163/20166/20167/2016012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3PayPal Holdings, Inc.Using a debit or ATM card77.8%22.2%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageUsing a debit or ATM card2.7%63.3%24.6%4.4%1.5%2.1%1.2%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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