ERC Debt Collection Complaint

Other (i.e. phone, health club, etc.) Improper contact or sharing of info contacted me after i asked not to

ERC Debt collection department,

Other (i.e. phone, health club, etc.) Improper contact or sharing of info Contacted me after I asked not to California

- : I am - and have been with a prepaid phone for 4 years now. I was on a month to month plan when I was offered a replacement phone due to multiple problems with my service. The replacement phone was returned within the trial period however a new contract was created and never cancelled as promised when the new handset was returned. I was informed the billing would run a couple cycles before it reset and canceled. However in 2 cycles I was informed that the contract had been violatedcancellation period ) and I was now responsible to buy my way out of it. A contract is made to pay off/down a handsets value but the handset was returned and the contract was n't cancelled as promised.To avoid the hassle of a contract I opted for a prepaid service right away ( - using - Phone number and - using - - in -/-/- ) This account still shows up on my credit.I have contacted the vendor and also the collection company who refuse to see that I am not responsible for this debt. I currently have a free state phone and continue to prepay for s service intermittently ( 4years on -/-/- )

ERC customer in California
Jul 15, 2016

* Source: CFPB Complaint Database

ERC response to complaint:
Closed with non-monetary relief

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Contact ERC
(800) 861-9730 
[email protected]
8014 Bayberry Rd 
Jacksonville FL 32256

Loading similar complaints


{{x.COMPLAINT_WHAT_HAPPENED | preview}}...

Read more