PayPal Holdings, Inc. Credit Card Complaint

PayPal Holdings, Inc. Credit card department,

Billing disputes Texas

I had a - balance on my paypal credit account I made many charges which included - promotional balances expiring 6 months away and - standard apr charges of approximately - for both non promotional standard apr purchases. I sent an - dollar payment to pay the standard apr purchases of approximately - and - to go to promotional purchases. I had no minimum payment due from the previous month and thought that would b the case. Instead when I called they said I paid back the money too soon and applied the entire - payment to my promotional balance and none to standard apr purchase because they said I had n't been billed yet. Although the charges already posted to my account from a few days earlier and was part of my balance they were no longer in pending status. They said because it was not part of my statement that has yet to come out the, entire payment went to the promotional balance. Also about three months prior I had promotional balances and - charge of - dollars no balance was expiring within2 months on both cases but when I disputed and won the dispute of the only


problem is I thought when I pay more than the minimum it was supposed to go to the higher or standard apr and the minimum would go to the lower apr, but they are doing differently and their supervisor told me they are doing nothing wrong because I paid too early and have not been sent a statement for the charges of the standard apr I was paying when I sent - more than the minimum payment from the previous month of a - balance. I only sent the payment about 2 weeks after making the standard apr purchase and it posting to my balance.