FirstMerit Bank Money Transfers Complaint

FirstMerit Bank Money transfers department,

Domestic (US) money transfer Fraud or scam California

On - -, 2016, I received a call from the Fraud Department for - Bank - notifying me of a fraudulent attempt to open a bank account in my name with my stolen personal information. After speaking with them, I immediately called - Credit Reporting and froze my credit report accounts. On - -, 2016, I received written notification from -, an on-line bill pay service provider in -, OH, for - Bank, that an on-line bill pay service account in my name had been frozen due to the fact that - could not withdraw funds from " my '' - Bank account in order to make payment to another financial institution. They said my on-line account had been frozen and gave me transaction details involving Firstmerit Bank in -, OH. I have never done business with - Bank, - or Firstmerit Bank. I called - and notified them of the


anything with me. I told the Customer Service Representative that I did not want account information but only to notify their Fraud Department of fraudulent activity associated with this account. I asked to speak to someone in their Fraud Department and the Customer Service Representative said they did not have a fraud department, which is incorrect. I asked to speak to a supervisor and when I asked that, she forwarded me to their fraud department, where I was only able to leave a voice message. They have not returned my call. I have filed a criminal report with the - - - Department and the situation is currently being investigated. I wish to file a complaint against Firstmerit Bank for refusing to help resolve this situation.