U.S. Bancorp Mortgage Complaint

U.S. Bancorp Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Washington

I have been trying to facilitate a short sale for the homeower - and - -. This file has been completed including values, sellers information and short sale docs needed for well over 30 days. I have lost - buyers already. This file has been in progress for over 6 months and since our last buyer made their offer its been sitting there with absolutely no updates, no movement for over 30 days again. I have asked that the file be escalated and someone to call me back, but after - separate attempts at that no one is still responding and the file still has not been reviewed by the underwriter. We are about to lose our - buyer and US Bank is just holding our file hostage instead of working on the approval for the sellers. I need some help in getting this bank to do what they are required by law to do, which is respond to the seller in writing one way or the other within the guidelines set forth in the Making Home affordable act.